Verify a domain with CNAME

When configuring services from external providers - such as email services, for example - it is possible that they require you to verify your domain by placing a CNAME record at your zone.

Consider the following sections if this is not working correctly for you.

Causes

You may find issues if you have one of the following:

• The CNAME record you created for domain verification is set to Proxied.
• The CNAME record is correctly set to DNS only (not proxied) but, in your zone settings ↗, CNAME flattening for all CNAME records is enabled.
• The CNAME record is correctly set to DNS only (not proxied) but CNAME flattening is enabled for that record specifically.

Solution

Make sure that:

• In your zone DNS settings: CNAME flattening for all CNAME records is disabled.
• On the DNS records table: you have filled in the CNAME record fields correctly, proxy status is set to DNS only, and Flatten is disabled.